Terms of service

RIANNE Privacy Policy

Effective Date: 20th October, 2025
Last Updated: 20th October, 2025

1. Introduction

1.1. This Privacy Policy explains how RIANNE (“the Company”, “we”, “our”, “us”) collects, uses, discloses, and protects personal information obtained through our website www.rianne.com (“the Site”).

1.2. RIANNE is committed to safeguarding your personal data and complying with applicable privacy and data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1.3. By using our Site or submitting personal information, you agree to the collection and use of your information in accordance with this Privacy Policy.


2. Company Details

2.1. RIANNE is a luxury jewelry brand headquartered in London, United Kingdom, with production facilities in Surat, Gujarat, India.
2.2. For any privacy-related queries, you may contact us at:
📧 riannejewellers@gmail.com


3. Information We Collect

We may collect and process the following categories of personal information:

3.1. Information You Provide Directly:

  • Full name, billing and shipping address
  • Email address and contact number
  • Payment information (processed securely via third-party gateways)
  • Account details if you register on our Site
  • Order history and communication records
  • Product feedback, reviews, or inquiries

3.2. Automatically Collected Data:

When you browse our website, certain data is automatically collected through cookies, web beacons, and analytics tools (e.g., Google Analytics, Meta Pixel):

  • IP address
  • Device and browser type
  • Time zone and location (approximate)
  • Website navigation patterns and time spent on pages

3.3. Data from Third Parties:

We may receive data from:

  • Payment processors (e.g., Shopify Payments, PayPal)
  • Courier and logistics partners (e.g., Royal Mail)
  • Marketing platforms or analytics tools


4. Purpose and Legal Basis for Processing

We process your data under the following lawful bases (as defined by UK GDPR Article 6):

Purpose

Legal Basis

To process and deliver your orders

Performance of a contract

To provide customer support and respond to inquiries

Legitimate interest

To personalize your shopping experience

Legitimate interest

To send marketing updates (with consent)

Consent

To comply with tax and legal obligations

Legal obligation

To analyze website traffic and improve services

Legitimate interest


5. Marketing and Communications

5.1. We may use your email address to send product updates, promotions, or brand stories that may interest you.
5.2. You can withdraw consent for marketing at any time by clicking “Unsubscribe” in our emails or contacting us directly.
5.3. We do not sell or rent your personal data to any third party for marketing purposes.


6. Cookies and Tracking Technologies

6.1. Our Site uses cookies to improve functionality, remember preferences, and analyze performance.
6.2. Types of cookies used include:

  • Essential cookies: Required for site functionality.
  • Analytics cookies: To measure and improve performance.
  • Marketing cookies: To personalize ads and track conversions.
    6.3. You may refuse cookies through your browser settings; however, some features may not function properly as a result.


7. Data Sharing and Disclosure

7.1. We share limited personal data only with trusted third-party service providers who help us operate our business. These include:

  • Payment processors (for secure transactions)
  • Shipping partners (for order delivery)
  • IT and analytics providers (for website management)

7.2. All third-party processors are bound by confidentiality and are prohibited from using your data for any other purpose.

7.3. Your data may be transferred to and processed in India, where our manufacturing takes place. We ensure appropriate safeguards are in place for such transfers, consistent with UK GDPR Chapter V.


8. Data Retention

8.1. We retain your personal data only as long as necessary to fulfil the purposes outlined in this policy:

  • Order and invoice data: 6 years, to comply with UK tax law.
  • Marketing data: Until you withdraw consent.
  • Customer service communications: Up to 24 months from resolution date.

8.2. Once data is no longer required, it is securely deleted or anonymized.


9. Your Rights

Under the UK GDPR, you have the following rights:

  • Right to Access – Obtain a copy of your personal data.
  • Right to Rectification – Correct inaccurate or incomplete data.
  • Right to Erasure (“Right to be Forgotten”) – Request deletion of data under certain conditions.
  • Right to Restrict Processing – Request limited use of your data.
  • Right to Data Portability – Receive your data in a machine-readable format.
  • Right to Object – Withdraw consent for marketing or certain processing activities.

To exercise any of these rights, contact us at riannejewellers@gmail.com. We respond within 30 days as required by law.


10. Children’s Privacy

10.1. Our Site is not directed toward individuals under the age of 18.
10.2. We do not knowingly collect data from minors. If you believe a minor has provided personal information, please contact us for immediate deletion.


11. Security Measures

11.1. We use administrative, technical, and physical safeguards to protect your data, including:

  • SSL encryption for all transactions
  • Firewalled servers
  • Restricted access to authorized personnel only
  • Secure third-party processors compliant with PCI-DSS standards

11.2. While we employ industry best practices, no online transmission can be guaranteed 100% secure. You acknowledge the inherent risks of data transfer over the Internet.


12. International Data Transfers

12.1. As RIANNE operates globally, your data may be processed in jurisdictions outside your own.
12.2. We ensure that all international data transfers comply with UK GDPR Chapter V through contractual safeguards such as Standard Contractual Clauses (SCCs) or Adequacy Decisions.


13. Automated Decision-Making and Profiling

13.1. RIANNE does not engage in fully automated decision-making that produces legal or significant effects on you.
13.2. Analytics may be used to personalize product recommendations or marketing content, but these processes do not restrict your rights.


14. Links to Other Websites

14.1. Our Site may contain links to external websites.
14.2. We are not responsible for the privacy practices or content of third-party sites. Users are encouraged to read their policies separately.


15. Data Breach Procedure

15.1. In the unlikely event of a data breach, we will:

  • Assess the impact immediately.
  • Notify the Information Commissioner’s Office (ICO) within 72 hours, where legally required.
  • Inform affected customers without undue delay if the breach poses a high risk to their rights and freedoms.


16. Changes to This Policy

16.1. We may update this Privacy Policy periodically. The revised version will include an updated “Effective Date.”
16.2. Material changes will be communicated via email or website notice.


17. Governing Law

17.1. This Privacy Policy is governed by and interpreted under the laws of England and Wales.
17.2. Any disputes shall be subject to the exclusive jurisdiction of the courts of London, United Kingdom.


18. Contact Information

For privacy-related questions, data access requests, or complaints:
📧 riannejewellers@gmail.com